Privacy Policy

We are committed to being transparent about how we collect and process your personal information:

We want you to have the information needed to make informed choices about how your Personal Data is used and processed. To support this, we use various methods to keep you informed about Personal Data practices relevant to you.
Where specific details are required, we will provide them at the appropriate time.
If you have questions or need clarification regarding any legally imposed limitations, we are happy to help. You can reach us by email at the address below: info@meritholtinvest.com

Your personal data will only be used for the purposes set out in this Policy.

We process your personal data to provide the website and connect you with third-party trading platforms (the "Services"), maintain and improve those Services, protect our rights and interests, meet regulatory and legal obligations, and carry out the administrative and business activities required to deliver the Services. We also process your personal data to better understand your preferences and needs.

Use the tools available to protect your rights with respect to Personal Data:

To exercise your rights, contact us at any time. You may request access to your personal data, ask us to modify or delete it, restrict its use for specific or general purposes, or transfer it to you or a third party. We will accommodate your request.

Protect Your Personal Data:

While no system can guarantee absolute security of your personal data, we are committed to maintaining robust, evolving measures to keep it protected.
This Privacy and Security Policy is complete.

1. The Scope?

This policy describes the personal data the Company collects about natural individuals, how it processes and secures that data, and how it may be shared with third parties.
This policy applies to information relating to an identified or identifiable natural person. A natural person is considered identifiable if they can be recognized directly or through a combination of information the Company holds or can reasonably access.
"Processing" refers to any operation involving the use or collection of personal data, including its management, organization, and storage.
Our services are intended for users aged 18 and over. We do not knowingly collect personal data from individuals under 18 or permit them to use our services. If we become aware that such data has been collected, we will delete it promptly.

2. What Personal Data Do We Have on You?

When you access our services, service channels, or website, we collect personal data. This may occur directly — when you provide it to us — or indirectly, through analysis of how you use our services or via information received from our third-party partners.

You are not required to disclose personal information to the company. However, choosing not to may limit our ability to provide certain services or grant you access to the website.

Providing personal data is optional. However, choosing not to do so may prevent us from delivering the Services or limit your ability to access the website.

4. What Personal Data Do We Collect? When you visit our website, we collect the following personal data:

This includes information about your online activity logs, traffic data (such as your IP address, access dates and times), language preferences, software crash logs, browser type, and device information. This data is non-personal and cannot be used to identify you.
Personal Data we receive from you: any personal data you voluntarily provide when connecting with a third-party online trading platform through us.
Personal information provided to third-party platforms to facilitate trade: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing Personal Data

6. Transfer of Personal Data to Third Parties We may share your personal data with third parties under the following circumstances: Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing. These third parties access your personal data only to perform these services and are obligated not to disclose or use it for any other purpose. Business Transfers: If we are involved in a merger, acquisition, asset sale, or similar transaction, your personal data may be transferred as part of that transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy. Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities, including courts or government agencies. Protection of Rights: We may disclose your personal data where we believe it is necessary to investigate, prevent, or take action regarding potential policy violations, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation. Affiliates: We may share your personal data with our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us. With Your Consent: We may disclose your personal data for any other purpose with your explicit consent. We do not sell your personal data to third parties.

We may share your Personal Data with third-party service providers who support our operations, including hosting and storage providers and user experience analytics services. You may also request that we share specific Personal Data with third-party trading platforms. Where you make such a request, we will share the Personal Data you have provided to us with those platforms. Your Personal Data shared in this way is subject to each platform's own privacy policy, and it may be shared with more than one trading platform. We may share Personal Data with affiliated entities or business partners where doing so enables us to maintain, enhance, or improve the products and services we offer to customers. Where necessary to protect the rights or assets of third parties, we may disclose Personal Data to regulatory, government, or other competent authorities. We may also share your Personal Data with prospective investors, buyers, or lenders — whether in connection with the Company or any entity within its group — in the event of a transaction such as an asset transfer or sale, merger, restructuring, consolidation, or bankruptcy involving the Company or any group entity.

7. Cookies and Third-Party Services We use cookies and third-party services on our website to provide core functionality, analyze usage, and improve your experience. Some of these third parties may collect and process personal data in accordance with their own privacy policies. By using our website, you consent to the use of cookies as described in this section. You may manage or withdraw your cookie preferences at any time through your browser settings or our cookie management tool. Note that disabling certain cookies may affect the availability or performance of some website features. Third-party services integrated into our website may include analytics providers, advertising networks, and functional tools. Each third party operates under its own terms and privacy policy, which we encourage you to review. We are not responsible for the data practices of third-party providers. Where required, we obtain your consent before enabling non-essential cookies or third-party tracking technologies. Essential cookies necessary for the website to function are placed without prior consent, as they are required for basic operation.

We may work with third-party service providers, including advertisers and analytics companies, that operate on our website. These third parties may also use cookies or similar tracking technologies.
Cookies are small text files placed on your device when you visit the website. They collect information about your preferences and browsing habits to improve your experience, remember your settings, and tailor content to your interests. Cookies are also used for statistical and analytics purposes.
Some cookies we use are session cookies — temporary files that are downloaded to your device and deleted when you close your browser. Others are persistent cookies, which remain on your device after your browser is closed. Persistent cookies help the website recognize you as a returning user and allow you to resume your session.

Types of Cookies:

We may use them based on their purpose.

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of Your Personal Data

We retain your personal data for as long as necessary to fulfill the purposes described in this Policy, or for longer periods as permitted by applicable law, regulations, or orders.
We will share your information with third-party trading platforms for 12 months. With your consent, we will continue sharing your data for an additional 12 months.
We periodically review the personal data we hold to confirm it is no longer required.

9. Transfers of Personal Information to a Third-Party Country or International Organisation We may transfer your personal information to recipients located outside Canada, including in third-party countries or through international organisations. Where such transfers occur, we take appropriate measures to ensure your information receives a level of protection consistent with applicable privacy law. If you are located in Canada and your personal information is transferred abroad, it may be subject to the laws of the destination country, which may differ from Canadian privacy standards. We will inform you of the applicable safeguards or legal basis for any such transfer upon request.

10. Security of Personal Data We are committed to protecting your personal data and take reasonable technical and organizational measures to safeguard it against unauthorized access, loss, disclosure, or destruction. While we implement appropriate security controls, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security, and you share your personal data at your own risk. You are responsible for keeping your account credentials confidential. Do not share your password with anyone, and notify us immediately if you suspect any unauthorized access to your account. Where we use third parties to process personal data on our behalf, we require them to maintain appropriate security standards and to handle your data only in accordance with our instructions. We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When personal data is no longer needed, we dispose of it securely.

We have implemented appropriate organizational and technical measures to protect Personal Data, including safeguards against accidental or unlawful destruction, loss, or alteration. We cannot guarantee that the security of your Personal Data will be maintained without error, nor can we accept liability for any intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, without limitation, disclosures resulting from transmission errors, unauthorized third-party access, or other causes beyond our control.
In certain circumstances, legal or regulatory obligations beyond our control may require us to disclose your Personal Data to third parties, including public authorities. We cannot control the level of security applied to your Personal Data by those third parties.
Personal Data cannot be transmitted over the internet with complete security. We cannot guarantee the security of Personal Data you transmit to us online.

11. Links to Third-Party Websites

Our website may contain links to third-party websites and applications. These sites and apps are not operated or supervised by the Company, and we are not responsible for how they collect or process Personal Data. This Policy does not apply to any actions taken through third-party sites or apps.
Before accessing or using any third-party website or application, we strongly recommend reviewing their privacy policy. We also advise exercising caution when sharing any Personal Data with them.

12. Modifications to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable requirements. When we do, we will revise the "last updated" date at the top of this page. For material changes, we may also notify you directly — for example, by email or through a notice on our platform. We encourage you to review this Policy periodically to stay informed about how we handle your personal data. Your continued use of our services after any changes take effect constitutes your acceptance of the updated Policy.

Before visiting any third-party website or app, read their privacy policy carefully. We also recommend that you exercise caution when sharing personal data with third parties.

13. Your Rights Regarding Your Personal Information You have the following rights with respect to your personal information, subject to applicable law: Right of Access — You may request a copy of the personal information we hold about you and details about how we use it. Right to Rectification — You may ask us to correct any personal information that is inaccurate or incomplete. Right to Erasure — In certain circumstances, you may request that we delete your personal information. Right to Restrict Processing — You may ask us to limit how we use your personal information in certain situations. Right to Data Portability — Where applicable, you may request that we transfer your personal information to you or to a third party in a structured, machine-readable format. Right to Object — You may object to our processing of your personal information where we rely on legitimate interests as our legal basis. Right to Withdraw Consent — Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal. Right to Lodge a Complaint — You have the right to file a complaint with the relevant data protection authority if you believe your personal information has been processed in violation of applicable law. To exercise any of these rights, contact us using the details provided in this policy. We will respond within the timeframes required by applicable law. We may need to verify your identity before processing your request. Please note that some rights are not absolute and may be subject to exceptions. Where we are unable to fulfil a request, we will explain why.

You have the right to request that we verify the accuracy of Personal Data collected about you, correct any inaccuracies, and delete any Personal Data we are not required to retain. You may also request that we limit the scope or type of processing applied to your personal information.
If you are a resident of the EEA, please refer to this page:
These rights apply to the Personal Data you have provided to us. To exercise any of these rights, please submit a written request to the email address below.
Access Rights
We can confirm whether your Personal Data is being processed and, if so, provide you with access to that data.
We will supply an electronic copy of your Personal Data currently being processed. A reasonable fee may be charged for additional copies. Data will be provided in electronic format upon request.
The right to access Personal Data must not infringe on the rights and freedoms of others. If fulfilling a request would do so, we may decline or limit our response accordingly.
Right to Rectification
You have the right to request correction of inaccurate Personal Data. You may also request that incomplete Personal Data be completed, taking into account the purpose for which it is processed.
Right to Erasure
This right applies in the following circumstances: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and no other legal basis for processing exists; (c) you object to processing based on legitimate interests pursued by us or a third party; (e) the Personal Data has been unlawfully processed; or (f) erasure is required to fulfill a legal obligation.
This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law, or (b) to establish, exercise, or defend legal claims.
Right to Restriction of Processing
If you have concerns about the accuracy of your Personal Data, you may request that we restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, or for the establishment, exercise, or defense of legal claims, for the protection of the rights of another individual, or for reasons of substantial public interest within the European Union or a Member State.
Right to Data Portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the Personal Data you have provided to us in a structured, commonly used format.
You may request that your Personal Data be transferred directly to another controller where technically feasible. Exercising this right does not affect your right to erasure, and it must not infringe on the rights or freedoms of others.
Right to Object
You may object at any time to the processing of Personal Data concerning you that is based on legitimate interests pursued by us or a third party, including profiling based on those interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your rights, freedoms, and interests, or where processing is necessary for the establishment, exercise, or defense of legal claims.
Regarding direct marketing, you have the right to object at any time to the processing of your Personal Data for that purpose.
Right to Withdraw Consent
You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal.
You have the right to lodge a complaint with the relevant supervisory authority.
You may file a complaint with a supervisory authority established by a Member State to protect individuals' fundamental rights in relation to the processing of Personal Data within the European Union.
European Union and Member State law may limit your rights in relation to your Personal Data, as described in this section 13.
We will respond to requests made under section 13 within one month of receipt. This period may be extended by up to two months where necessary, depending on the complexity and volume of requests. We will notify you of any extension, along with the reasons, within one month of receiving your request.
Subject to the provisions of section 13, information provided in response to your rights requests will be provided at no cost. Where requests are manifestly unfounded or excessive, particularly where they are repetitive, we may charge a reasonable administrative fee or decline to act.
Where we have reasonable doubt about the identity of the individual submitting a request, we may ask for additional information to verify identity.